Donation Refund Policy

Agapelife Church Global is grateful for every gift. This policy explains how we handle donation errors and refund requests.

1. Donations are final

A donation to Agapelife Church Global is a voluntary gift. We put gifts to work in our charitable programs soon after we receive them. For this reason, donations are normally final and we do not refund them.

2. When we review a refund request

We review a refund request in these cases:

a. The system charged you two or more times for the same gift.
b. The amount charged is different from the amount you approved.
c. A person used your payment card without your permission.
d. You started a monthly gift by mistake.
e. We made a clerical or technical error.

3. How to request a refund

Send an email to info@agapelifechurchglobal.com within 30 days of the charge. Write “Refund request” in the subject line.

Include this information:

a. Your full name.
b. The date of the donation.
c. The amount of the donation.
d. The payment reference number, or the last four digits of the card.
e. The reason for your request.

We reply within five business days.

4. How we process an approved refund

We return the money to the payment method that you used. We do not send a refund to a different card or account. Your bank or card company can take five to ten business days to show the credit.

5. Tax receipts

If we already issued an official donation receipt for the gift, we cancel that receipt. We then issue a corrected receipt if one applies. The Canada Revenue Agency requires this. Do not use a cancelled receipt on your tax return.

6. Monthly donations

You can stop a monthly gift at any time. Send an email to info@agapelifechurchglobal.com, or use the cancellation link in your donation confirmation email. Cancellation stops future payments. It does not refund payments that we already received and used.

7. Gifts for a named program

You can ask us to use your gift for a named program, for example Christmas 200 Families. We follow your request where we can. If the program closes, or if it receives more money than it needs, our board moves the extra money to another charitable program. The Canada Revenue Agency requires our board to keep this control. This is not a reason for a refund.

8. Online payments

We collect online donations through Zeffy. Zeffy operates the payment page and handles your card details. Agapelife Church Global does not store your card details. A refund can also follow the terms of the payment provider.

9. Contact us

Agapelife Church Global
1053 Winnipeg Street, Regina, SK, Canada S4R 1J3
Email: info@agapelifechurchglobal.com
Phone: +1 639 571 3849

10. Changes to this policy

We can update this policy at any time. The date below shows the last update.

Last updated: 4th Sept, 2026